Serving Virginia and bordering states since 1984
FAQ
ANSWERS TO COMMONLY ASKED QUESTIONS
How does someone qualify for services from Home IV Care and Nutritional Service?
Call 1-800-552-6576 (toll free) and speak with one of our Registered Nurses. After the referral is received along with Physicians' (or other license providers') order for medications, we will send your referral to Case Management for insurance verification. After that, all arrangements will be made with you, your Home Health agency and our staff, to deliver your medication and supplies in a timely manner for your infusions.
Who will be bringing my medication to me?
Home IV Care and Nutritional Service has a trained staff of drivers who will deliver your medication to you, along with any pumps or supplies you may need.
How often will my medications arrive?
We deliver your medications after our Pharmacist reviews your medical history and any lab values related to your services. The stability of medicines is also evaluated, to determine when the medication will be delivered.
Will I be speaking with a Pharmacist?
Yes, one of Home IV Care and Nutritional Service's experienced Pharmacists will be contacting you and assessing your response to the medication. We have Registered Nurses and Pharmacists on call 24- hours a day. Normal hours to speak to a Pharmacist are Monday through Friday 8:00 am to 5:00 pm.
How much of my bill is covered by insurance?
Our Case Management specialist will gladly verify coverage with your insurance provider and will tell you the cost and any co-pay for which you will be responsible.
You can also request a self-pay rate that can be worked out with payments over several months.
Is home infusion safe and who will teach me to how to infuse my medications?
Yes, home infusion therapy is safe. Our first and foremost concern is the safety and well being of our patients. Our pumps and other devices are inspected and must meet manufacture's standards before they are released to our patients. We also provide needleless safety devices to prevent accidental needle sticks. The Home Health Agency assigned to your case will provide you with instructions on how to infuse your medication. Both the Home Health nurse and Home IV Care and Nutritional Service's Registered Nurses and Pharmacists are available to answer your questions, 24 hours a day, every day.
What is enteral nutritional therapy?
Enteral nutrition is necessary for some patients who cannot maintain weight and strength due to nonfunctioning of the GI tract (gastrointestinal tract) or some type of pathology that prevents passage of food to the GI tract. Enteral therapy may be given by nasogastric, jejunostomy, or gastrostomy tubes and can be provided safely and effectively in the home.
What is the Joint Commission?
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 18,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.
Is Home I.V. Care and Nutritional Service a Joint Commission-certified Pharmacy?
Yes!
• Our MISSION is to provide safe, quality pharmaceuticals, nutrients, related devices and supplies to patients requiring Pharmacy and Infusion Services.
• Our VISION is to continuously improve our home care services by using the highest standards of excellence to consistently meet or exceed our patient's expectations.
• Our GOAL is to consistently address safety risks in our patient population, across the continuum of care.
